Briefing Detail Page
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 Who Cares What Patients Think?
Monday, December 04, 2006
The growing complexity of our health care system, and time demands on providers, can cause patients’ non-obvious needs to get lost in the shuffle. Sometimes, the result can be less-than-optimal care. In response, providers are trying to be more responsive to patients’ cultural traditions, family situations, personal preferences and values. Some have tagged this movement “patient-centered care.”
What is the federal government doing to measure patient satisfaction? Are the data being used to improve the quality of services in Medicare, Medicaid and other publicly financed programs? What are private plans doing to measure what patients think? How are providers reacting to these efforts? How important is patient satisfaction, compared to clinical outcomes, in measuring the quality of health care?
To discuss these and related questions, The Commonwealth Fund and the Alliance for Health Reform sponsored a December 4 luncheon briefing. Panelists were: Charles Darby, head of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) project at the federal Agency for Healthcare Research and Quality; Karen Davis, president of The Commonwealth Fund; and Melinda Karp, director of programs at Massachusetts Health Quality Partners. MHQP is a coalition of providers, plans, purchasers, consumers and government agencies that work to create consensus guidelines and to provide the public and the health care industry with evidence-based information that can be used to improve the quality of services. Ed Howard of the Alliance moderated the discussion.
| Speakers |
Charles Darby, Consumer Assessment of Healthcare Providers and Systems, Speaker
Karen Davis, The Commonwealth Fund, Speaker
Melinda Karp, Massachusetts Health Quality Partners, Speaker
Ed Howard, Alliance for Health Reform, Moderator
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| Transcript, Event Summary and/or Webcast and Podcast |
Transcript: Transcript: Who Cares What Patients Think? (Adobe Acrobat PDF), 12/4/2006
Full Webcast/Podcast: Webcast: Who Cares What Patients Think?
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| The transcript, full webcast and podcast for this briefing are provided by Kaiser Family Foundation.
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| Speaker Presentations |
Darby's Presentation: Who Cares What Patients Think? (Adobe Acrobat PDF), 12/4/2006
Davis's Presentation: Who Cares What Patients Think? (Adobe Acrobat PDF), 12/4/2006
Karp's Presentation: Who Care's What Patients Think? (Adobe Acrobat PDF), 12/4/2006
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| Source Materials |
On the Front Lines of Primary Care: Primary Care Doctors’ Office Systems, Experiences, and View (Adobe Acrobat PDF), Health Affairs, 11/2/2006
Toward a High Performance Health System (Adobe Acrobat PDF), Health Affairs, 10/1/2005
CAHPS Hospital Survey (Adobe Acrobat PDF), CAHPS, 2/1/2006
Key MHQP Accomplishments (Word Document), MHQP, 1/1/2006
About MHQP (Word Document), MHQP, 1/1/2006
Overview of AHRQ’s CAHPS Program (Word Document), AHRQ, 1/1/2006
Experiences with Your Doctor Survey: MHRQ Survey (Adobe Acrobat PDF), MHRQ, 1/1/2005
Sourcelist: Who Cares What Patients Think? (Word Document), Alliance for Health Reform, 12/4/2006
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| Offsite Materials (briefing documents saved on other websites) |
Adoption of Patient-Centered Care Practices by Physicians (Adobe Acrobat PDF),The Commonwealth Fund, 12/1/2003
Hearing the Patient’s Voice? Factors Affecting the Use of Patient Survey Data in Quality Improv (Adobe Acrobat PDF),The Commonwealth Fund, 12/1/2005
Journal of Ambulatory Care Management Special Issue: Technology for Patient-Centered, Collabora (Adobe Acrobat PDF),The Commonwealth Fund, 9/1/2006
Measuring Patients’ Experiences with Individual Primary Care Physicians (Adobe Acrobat PDF),The Commonwealth Fund, 1/1/2006
On the Front Lines of Primary Care: Primary Care Doctors’ Office Systems, Experiences, and View (Adobe Acrobat PDF),The Commonwealth Fund, 11/2/2006
Mirror, Mirror On the Wall: An Update on the Quality of American Health Care Through the Patien (Adobe Acrobat PDF),The Commonwealth Fund, 4/1/2006
Achieving a New Standard in Primary Care for Low-Income Populations: Case Studies of Redesign a, The Commonwealth Fund, 8/1/2004
CAHPS Hospital Survey Chartbook: What Patients Say About Their Experiences With Hospital Care (Adobe Acrobat PDF),AHRQ and the National CAHPS Benchmarking Database, 3/1/2006
A 2020 Vision of Patient-Centered Primary Care, Journal of Internal Medicine and The Commonwealth Fund, 4/18/2005
What Consumers Say About the Quality of Their Health Plans and Medical Care (Adobe Acrobat PDF),AHRQ and the National CAHPS Benchmarking Database, 9/1/2006
New Survey Form May Help Patients Rate the Quality of their Doctors, Robert Wood Johnson Foundation, 9/1/2006
MHQP 2005 Statewide Patient Experience Survey Results Adult PCP Survey Item Frequencies (Adobe Acrobat PDF),MHQP, 1/1/2005
Improving Communication – Improving Care (Adobe Acrobat PDF),American Medical Association, 1/1/2006
National Healthcare Quality Report (Adobe Acrobat PDF),AHRQ, 1/1/2005
Advancing Quality Through Collaboration: The California Pay for Performance Program (Adobe Acrobat PDF),Integrated Healthcare Association, 2/1/2006
CAHPS Program and Principles: Frequently Asked Questions, CAHPS and AHRQ, 11/20/2006
Facility Surveys, AHRQ, 11/20/2006
Ambulatory Care Surveys, AHRQ, 11/20/2006
CAHPS Health Plan Survey 3.0, AHRQ, 1/18/2006
Early Experience With High-Deductible and Consumer-Driven Health Plans, The Commonwealth Fund, 12/7/2006
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Karen Davis, President of The Commonwealth Fund -- speaker at the December 4th briefing cosponsored by The Commonwealth Fund. |
Charles Darby, the Co-Project Officer on the CAHPS survey at the Agency for Healthcare Research and Quality -- speaker at the December 4th briefing cosponsored by The Commonwealth Fund. |
Melinda Karp, Director of Programs for the Massachusetts Health Quality Partners -- speaker at the December 4th briefing cosponsored by The Commonwealth Fund. |
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